Tel. 020 8900 9519
5 Forum House, Empire Way
Wembley, Middlesex. HA9 0AB
One of the main ways we assess the quality of our services is by asking people for feedback, via comments books in the homes and an annual questionnaire. Some recent comments from family members and social workers/ healthcare professionals are as follows:
"I continue to be happy with the care my brother receives at Stanley Road. He is settled and happy and I know he is well looked after."
"Eastbury Road staff are very caring and contientious. They ensure that the service users are treated with dignity and respect. The home has a warm and cosy atmosphere."
In their most recent annual reports, feedback ratings (from service users, their family/ representatives and healthcare professionals) were 91% ratings as 'Good' or 'Excellent' for Stanley Road and 96.5% for Eastbury Road.
Please do not hesitate to contact us if you have a comment or complaint, or would like to see a copy of our formal complaints procedure.
Villcare Ltd. is registered with and regularly inspected by the Care Quality Commission (CQC). We achieved a 'Good' rating for Eastbury Road and a 'Requires Improvement' rating (with actions we are implementing) for Stanley Road, following inspections in February 2018.
Stanley Road was not inspected by Hertfordshire in 2017. However, following an inspection in December 2017 Eastbury Road gained an overall rating of 'Excellent' rating under the East of England Adult Social Services Quality Monitoring Framework.
Villcare Ltd. is a member of the Hertfordshire Care Providers Association, which provides us with access to specialist training, networking events, study events and sharing in best practice.
We entered the voluntary Infection Prevention and Control Assurance Scheme by Hertfordshire County Council. Both homes gained the highest 'Excellence' rating in January 2018, for the fourth year running.
In its most recent inspection by the Food Standards Agency, both Eastbury Road and Stanley Road were awarded the top 5 out of 5 star rating for Food Hygiene.